Intelligent Enterprise on the Move – Kennametal’s Modernization Journey

What a great week it was at the American Manufacturing Summit in Chicago!  This year’s attendees were a who’s who of manufacturing excellence. The sessions were outstanding  – with so many success stories of companies  that have made progress on Industry 4.0, digital transformation, and smart connected devices and equipment.  

Categories: Manufacturing Industry Insights, News + Events

Tags: Manufacturing, Microsoft, Digital Transformation, Smart Factory, Digital Factory, Operational Excellence, Systems Integration, Factory Automation, Modern Workplace

Accelerate Customer Retention and Loyalty through Service [Video]

In this next video in our series, join Mike Shields and David Kohar as they discuss Service Lifecycle Considerations applied to the Mixed Mode Demand Model.  You’ll learn what service experiences your customers expect along your product & process complexity spectrum. 

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Mixed Mode Demand Model, Service Lifecycle Considerations, Customer Retention

3 Types of Demand that Shape Customer Engagement & Production Best Practices [Video]

An Introduction to eLogic’s Mixed Mode Demand Model Our goal is to help you get the right products to the right people, through the right channels, with maximized ROI.   We often begin customer engagements with...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Customer Engagement, Mixed Mode Demand Model

What Leading Global Manufacturing Executives are Saying about their Strategies for Service and IoT

How do your Service and IoT strategies stack up against industry-leading manufacturing execs?   More and more we’re taking part in conversations with manufacturers about their desire to connect products and service. ...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Connected Field Service, Field Service, IoT, Manufacturing, IIoT

Getting Started with IoT: Connected

Connected...This one word is reshaping our personal and business lives.  Industry projections consistently show that by 2020 there will be 200 billion connected “things” in the Internet of Things (IoT).  So, the IoT boom reflects a seismic shift in how manufacturers are moving to sensor and connect their products and shift their business models.  At the heart of this, leaders are rethinking strategies and figuring out how their organizations can win the future by launching new product and service initiatives. 

Categories: Manufacturing Industry Insights, Business Intelligence

Tags: Business Intelligence, IoT

The Time is Now – From Watching to Action on Digital Transformation in Manufacturing

Insights into intelligence, acceleration, and accessibility of digital superiority for manufacturers I’m flying back from Microsoft’s 2018 Executive Industry Summit (EIS), and I need to capture my excitement about what has happened – and continues to happen –...

Categories: Manufacturing Industry Insights

Tags: Business Intelligence, Connected Field Service, Customer Engagement, Field Service, Manufacturing, Microsoft, Systems of Intelligence, Machine Learning

Knowledge Based Technologies, Differentiation, & Configuration [eBook]

Today, Manufacturers live in a highly demanding environment where customers want products tailored to their needs and wants, and are willing to pay a premium for it.  If an enterprise can accomplish customization with efficiency, differentiating themselves by offering more choices, more easily than their competitors, they will not only survive -- they will thrive.

Categories: eBooks + Infographics + Video

Tags: Customer Engagement, Differentiate

From the Frontlines of Field Service Connect 2016

The Voice of the Customer on Status and Plans to Capitalize on The Connected Service Economy I’m traveling back from the 2016 Field Service Connect Conference in Austin, TX.  While it’s still fresh from the frontlines, I wanted to share some summary observations and insights...

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Knowledge Deployment, Microsoft